Frequently Asked Questions


SHOP


 

What’s the integrity of your products?
All products carried at Boketto Wellness have been chosen with your wellbeing in mind and adhere to the highest standards of containing all-natural, organic and wildcrafted ingredients. We have direct relationships with the makers behind every single brand that we carry, and can attest to the intention, thoughtfulness, and quality of each product. If you have specific questions or concerns about ingredients, please ask us and we’d be happy to provide detailed information to ensure you receive the answers you’re looking for.

Do you sell local brands?
We do! In fact it’s something that we’re very proud of, and is at the core of our business approach in supporting independent makers that craft right here in Richmond, Virginia.

Can you help me in figuring out which products best suit my lifestyle?
The beauty of our brick + mortar is that all of our retail specialists are well versed in our products and excited to connect with you on an individual level to better understand your priorities and needs, and therefore help you select the products that are best suited for you. If you are visiting us remotely and unable to make it into our Richmond shop, please send your questions along to our online concierge and we’d be happy to connect with you there.

Who did your website / photography / styling?
Our website was designed by Bridgit Kreutzer of BK+Co, and the gorgeous photography + styling was done by Alexis Courtney and Bella Weinstein, respectively.

What is your shipping policy (domestic / International)?
Please refer to our Shipping Page

What is your return / exchange policy? 
Please refer to our Returns & Exchanges Page

Do you offer educational workshops and events?
Absolutely! We’re always looking to host and discuss a variety of topics and events for the community. Please keep a close eye on our Happenings page where all workshops and events are routinely updated. If you are interested in hosting a workshop or special event in our space, please email allison@bokettowellness.com

Do you sell gift cards?
Yes, they are available for purchase in-store and online

Interested in stocking your products on Boketto shelves?
Please send all inquiries to bokettowellness@gmail.com, including wholesale information.

 

SERVICES


 

What services do you currently offer?
Acupuncture, facials, massage therapy, and naturopathy. All of our services and treatments are provided by licensed practitioners that offer unique services that cater specifically to your individual needs. Please find more information about our current services and qualified practitioners on our Services Page.

How do I book an appointment? Please book through our online concierge, or feel free to call our shop during store hours to speak with someone directly about making an appointment.

What is the cancellation policy?

Is there paperwork that I need to complete prior to my appointment?
Once you book your appointment, you’ll be sent an intake form to complete ahead of time. Please review and complete the paperwork relevant to your service, and bring it with you as your practitioner will want to discuss and review with you.

When does my card get charged?
A card is required to book your appointment, however it isn’t charged until your service is complete.

What products are used in the treatments?
For massage treatments, it varies for each practitioner, however all products used in treatments are all-natural and organic. Marie Veronique products are specifically used in our facial treatments