Shipping + Damages Policy
We are a small but mighty team, and sincerely appreciate your support, patience, and understanding as once your package leaves the shop, shipping can be unpredictable.
DOMESTIC SHIPPING
Online orders being shipped are processed within 24-36 hours and shipped via USPS. All in stock items are processed Monday-Friday. Friday orders ship the following Monday.
A confirmation e-mail with tracking is sent once your package has been shipped.
Please note: Due to the impacts shipping providers continue to face you may experience shipping delays beyond our control. Kindly allow an additional 1-2 business days for your order to arrive, and if you still have concerns, let us know and we’ll work with you to figure it out.
We offer free standard shipping for domestic orders over $150 (prior to tax and shipping.)
Purchases under $150 are calculated by weight, class of shipping chosen, and destination.
Let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, call us at 804-354-6707.
We also offer free in-store pick-up. Simply choose the In-Store Pick Up option at checkout and you’ll receive a notification when ready.
Regretfully, we no longer ship Internationally.
DAMAGES
We take care to ship your order, and while a rare occurrence, ship happens. If you receive a product from us that appears to be damaged or defective, kindly accept our apologies and contact us right away.
In order to process, kindly photograph the outside and inside of the box (showing the damage) and email with the following to hello@bokettowellness.com:
- First and Last Name
- Order Number
- Date of Purchase
- Explanation of damage
Don’t throw away the box or damaged goods, our shipping provider might require your sending it back to us.
All damage claims must be received within 3 days of delivery.