Our shipping and return policies are noted below. If you have additional questions or concerns regarding an order, please contact us via email and we will respond within 48 hours.
We are a small but mighty team so we sincerely appreciate your support, patience, and understanding, especially during these times of uncertainty.
We ship with USPS in the continental domestic U.S. and do our best to fulfill and ship within 1-3 business days after receipt of your order.
We offer free standard shipping for domestic orders over $100 (prior to tax and shipping.)
Purchases under $100 are calculated by weight, class of shipping chosen, and destination.
We also offer free curbside and in-store pick-up for all local orders. Simply choose the In-Store Pick Up option at checkout and we'll have that ready for you shortly.
Please note: Due to the COVID-19 pandemic, there may be additional fulfillment or shipping delays beyond our control. Please allow an additional 1-2 business days for your order to process and ship. For more information regarding our COVID-19 Policies and Protocols, please visit our page here.
We use DHL for international shipping and the cost is calculated by weight and distance to travel.
Unopened skincare, makeup and hair/body products purchased within 14 days are eligible for a full refund in the original method paid or store credit (less shipping costs for online orders.)
In order to receive a refund, we MUST receive the package within 14 days from the date of purchase. Please be aware that this INCLUDES shipping time and any returns received after the 14 day period are not eligible for refund.
Refunds will not be issued for products that have been opened or used and remains up to the store manager or staff's discretion.
Opened products that are gently used and returned within 14 days of original purchase, are eligible for store credit towards another purchase or exchange at bokettowellness.com or in our retail store.
FINAL SALE ITEMS: All sale, pantry, ingestible items, tools, home, objects, and lifestyle items are final sale including but not limited to: dry brushes, facial rollers, meditation pillows, ceramics, toothbrushes, tongue scrapers, makeup brushes and books.
Need to submit a return request? Please write to us at email@example.com with subject line "RETURN REQUEST: ORDER #" including the following criteria:
- First and Last Name
- Order Number
- Date of Purchase
- Reason for Return
After you reach out to us, our customer service team will respond in 1-2 days. Shipping costs for online returns are the responsibility of the customer. We request you provide us with tracking details for your package. If you are returning in person, first make sure the item(s) meet the above terms for a refund or exchange.
We reserve the right to research the original purchase and to limit or decline refunds. All sales items are non-refundable and can not be exchanged. Promotional offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
While a rare occurrence, ship happens. If you receive a product from us that appears to be damaged or defective, kindly accept our apologies and contact us right away. We’ll gladly resolve this for you!