Our shipping and return policies are noted below. If you have additional questions or concerns regarding an order, please contact us via email and we will respond within 48 hours.
We are a small but mighty team, and sincerely appreciate your support, patience, and understanding as once your package leaves the shop, shipping can be unpredictable.
Domestic Shipping
Online orders being shipped are processed within 24-36 hours and shipped via USPS. All in stock items are processed Monday-Friday. Friday orders ship the following Monday.
A confirmation e-mail with tracking is sent once your package has been shipped.
We offer free standard shipping for domestic orders over $150 (prior to tax and shipping.)
Purchases under $150 are calculated by weight, class of shipping chosen, and destination.
Let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, call us at 804-354-6707.
We also offer free in-store pick-up. Simply choose the In-Store Pick Up option at checkout and you’ll receive a notification when ready.
Please note: Due to the impacts shipping providers continue to face you may experience shipping delays beyond our control. Kindly allow an additional 1-2 business days for your order to arrive, and if you still have concerns, let us know and we’ll work with you to figure it out.
International Shipping
Regretfully, we no longer ship Internationally.
Returns and Exchanges
Unopened skincare, makeup and hair/body products purchased within 14 days are eligible for a full refund in the original method paid or store credit (less any shipping costs.)
Opened products that are gently used and returned within 14 days of original purchase, are eligible for store credit towards another purchase or exchange.
In order to receive a refund, we MUST receive the package within 14 days from the date of purchase (this includes shipping time.) Any returns received after the 14 day period are not eligible for refund.
Refunds will not be issued for products that have been opened or used and remains up to the store owner or staff’s discretion.
FINAL SALE ITEMS: All sale, pantry, ingestible items, tools, home, objects, and lifestyle items are final sale including but not limited to: dry brushes, gua sha & massage tools, textiles, ceramics, toothbrushes, tongue scrapers, makeup brushes and books.
To submit your return request email with subject line "RETURN REQUEST: ORDER #" including the following criteria:
- First and Last Name
- Order Number
- Date of Purchase
- Reason for Return
After you reach out to us, we’ll respond in 1-2 days. Shipping costs for online returns are the responsibility of the customer. We request you provide us with tracking details for your package. If you are returning in person, first make sure the item(s) meet the above terms for a refund or exchange.
We reserve the right to research the original purchase and to limit or decline refunds. All sales and consignment items are non-refundable and can not be exchanged. Promotional offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer.
Damages
We take care to ship your order, and while a rare occurrence, ship happens. If you receive a product from us that appears to be damaged or defective, kindly accept our apologies and contact us right away.
In order to process, kindly photograph the outside and inside of the box (showing the damage) and email with the following to hello@bokettowellness.com:
- First and Last Name
- Order Number
- Date of Purchase
- Explanation of damage
Don’t throw away the box or damaged goods, our shipping provider might require your sending it back to us.
All damage claims must be received within 3 days of delivery.
