COVID-19 Policy & Protocols

We appreciate your understanding, kindness and patience as we navigate this time, together.

A lot of our policies and protocols are common sense—and we’re happy to answer any questions or concerns on the steps we’re taking to keep everyone safe. Thank you for doing your part, and know that we’re doing ours.

  1. We ask that you wear a mask when entering the store. If you forget or do not have one, we have reusable ones for purchase.
  2. Upon arrival give your hands a few spray of PURIFY Hand Sanitizer by Pan Natural Goods.
  3. Take a deep breath.
  4. Exhale.
  5. If you’re running more than 5 minutes late, give us a call and we’ll reschedule your appointment, 804.354.6707. Your compliance assures that we’re never over capacity—as required by the State of Virginia.
  6. When in the shop, let us know what products you’re interested in trying and we’ll dispense for you. Please do not touch products on display.
  7. In addition to routine cleaning of all surfaces, tools and products, we’re staggering appointments to allow for deep cleaning of treatment rooms between clients.
  8. We’ve installed CDC approved air purifiers in each of our treatment rooms, as well as in the shop.
  9. We love you and your friends! But don’t bring anyone without an appointment, with you as it could affect the number of people allowed in Boketto at a single time.
  10. Please don’t bring food or drinks inside.
  11. Of course practice physical distancing in shared public spaces, we’ll do the same.
  12. For all services we’re going to contact-less payment. When you make an online appointment you’ll be prompted to pay in advance. For this reason, prices for some services now include gratuity. If you book over the phone, we’ll take your credit card info at that time.
  13. To limit exposure and keep everyone safe, we ask that anyone who is experiencing symptoms of fever* (higher than 100.4°F), cough, chills, runny nose and/or unusual fatigue, contact us and we’ll reschedule for a time when you’re feeling well.
  14. As per Virginia/CDC regulations, we cannot care for anyone who hasn’t submitted a contact tracing, pre-screening form: Boketto Pre-Screening Form. It’s 3 questions that should take under a minute to complete. This applies to retail and service appointment. Thank you for taking the time before your arrival to complete.


    Additionally, We’re following these Virginia + CDC Guidelines

    Cleaning and Disinfection Best Practices

    1. Practice routine cleaning and disinfection of high contact areas and hard surfaces, including check out stations and payment pads, store entrance push/pull pads, door knobs/handles, dining tables/chairs, light switches, handrails, restrooms, floors, and equipment. Follow CDC Reopening Guidance for Cleaning and Disinfection and use an EPA-approved disinfectant to clean. For high contact areas, routinely disinfect surfaces at least every 2 hours. Certain surfaces and objects in public spaces, such as shopping carts and point of sale keypads, should be cleaned and disinfected before each use.
    2. To the extent tools or equipment must be shared, provide access to and instruct workers to use an EPA-approved disinfectant to clean items before and after use.
    3. Provide a place for employees and customers to wash hands with soap and water, or provide alcohol-based hand sanitizers containing at least 60% alcohol.
    4. When developing staff schedules, implement additional short breaks to increase the frequency with which staff can wash hands with soap and water. Alternatively, consider providing alcohol-based hand sanitizers with at least 60% alcohol so that workers can frequently sanitize their hands.
    5. Provide best hygiene practices to employees on a regular basis, including washing hands often with soap and water for at least 20 seconds and practicing respiratory etiquette protocols.

      Physical Distancing Best Practices

      1. Establish policies and practices for physical distancing between co-workers and between members of the public. 
      2. Provide clear communication for physical distancing in areas where individuals may congregate, especially at entrances, in seating areas, and in check-out lines.
      3. Limit the occupancy of physical spaces to ensure that adequate physical distancing may be maintained.
      4. Stagger workstations to ensure six feet of separation between co-workers and between members of the public.
      5. Where possible, employees and customers should utilize face coverings. Where six feet of physical distance is not possible in a given business setting, employers should provide face covering to employees.
      6. Limit non-essential, in-person, work-related gatherings. 
      7. When in-person meetings need to occur, keep meetings as short as possible, limit the number of employees in attendance, and use physical distancing practices.

      Workplace Best Practices 

      1. Prior to a shift and on days employees are scheduled to work, employers should screen employees prior to starting work. Employees should also self-monitor their symptoms by self-taking of temperature to check for fever and utilizing the questions provided in the VDH Interim Guidance for COVID -19 Daily Screening of Employees before reporting to work. Employers can consider measuring temperature and assessing symptoms of employees prior to starting work/before each shift. CDC considers a person to have a fever when he or she has a measured temperature of 100.4° F (38° C) or greater, feels warm to the touch, or gives a history of feeling feverish.
      2. Instruct employees who are sick to stay at home and not report to work. If an employee becomes ill or presents signs of illness, follow CDC What to Do if You Are Sick guidance.
      3. Develop or adopt flexible sick leave policies to ensure that sick employees do not report to work. Policies should allow employees to stay home if they are sick with COVID-19, if they need to self-quarantine due to exposure, and if they need to care for a sick family member. Employers should recommend that employees follow CDC guidance on If You Are Sick or Caring For Someone.
      4. Some employees are at higher risk for severe illness from COVID-19. These vulnerable employees include individuals over age 65 and those with underlying medical conditions. Vulnerable employees should be encouraged to self-identify and employers should take particular care to reduce their risk of exposure, while making sure to be compliant with relevant.
      5. Limit the number of employees in break rooms and stagger breaks to discourage gatherings.
      6. Use messaging boards or digital messaging for pre-shift meeting information.
      7. If the building has not been occupied for the last 7 days, there are additional public health considerations that should be considered, such as taking measures to ensure the safety of your building water system. However, it is not necessary to clean ventilation systems other than routine maintenance as part of reducing the risk of coronavirus transmission.