COVID-19 Policy & Protocols


We appreciate your understanding, kindness and patience as we navigate this time, together.

A lot of our policies and protocols are common sense—and we’re happy to answer any questions or concerns on the steps we’re taking to keep everyone safe. Thank you for doing your part, and know that we’re doing ours.

  1. We ask that you wear a mask when entering the store. If you forget or do not have one, we have reusable ones for purchase.
  2. Upon arrival give your hands a few spray of PURIFY Hand Sanitizer by Pan Natural Goods.
  3. Take a deep breath.
  4. Exhale.
  5. If you’ve booked a private retail appointment and are running more than 5 minutes late, give us a call and we’ll reschedule your appointment, 804.354.6707. Your compliance assures that we’re never over capacity—as required by the State of Virginia.
  6. When in the shop, let us know what products you’re interested in trying and we’re happy to dispense for you. At the very least, check with us before touching products on display to insure they have been properly sanitized.
  7. In addition to routine cleaning of all surfaces, tools and products, we’re staggering appointments for services to allow for deep cleaning of treatment rooms between clients.
  8. We’ve installed CDC approved air purifiers in each of our treatment rooms, as well as in the shop.
  9. If you’re visiting without an appointment, please note that we’re limiting the number of people in Boketto at a single time. If you want to come in at a specific time, call ahead and we’ll tell you capacity.
  10. Please don’t bring food or drinks inside.
  11. Of course practice physical distancing in shared public spaces, we’ll do the same.
  12. For services we’re using contact-less payment. When you make an online appointment you’ll be prompted to pay in advance. For this reason, prices for some services now include gratuity. If you book over the phone, we’ll take your credit card info at that time.
  13. For retail we’re using contact-less payment, and accept Apple Pay + touch-less credit card transactions.
  14. To limit exposure and keep everyone safe, we ask that anyone who is experiencing symptoms of fever* (higher than 100.4°F), cough, chills, runny nose and/or unusual fatigue, stay home and get well. If you need to cancel an appointment, contact us and we’ll reschedule for a time when you’re feeling well.
  15. As per Virginia/CDC regulations, we cannot provide services for anyone who hasn’t submitted a contact tracing, pre-screening form: Boketto Pre-Screening Form. It’s 3 questions that should take under a minute to complete. This applies to retail and service appointment. Thank you for taking the time before your arrival to complete.

     

    Additionally, We’re following these Virginia + CDC Guidelines

    Cleaning and Disinfection Best Practices

    1. Practice routine cleaning and disinfection of high contact areas and hard surfaces, including check out stations and payment pads, store entrance push/pull pads, door knobs/handles, light switches, restrooms, floors, and equipment.
    2. Use an EPA-approved disinfectant to clean.
    3. For high contact areas, routinely disinfect surfaces at least every 2 hours. Certain surfaces and objects in public spaces, such as point of sale keypads, should be cleaned and disinfected before each use.
    4. To the extent tools or equipment must be shared, provide access to and instruct workers to use an EPA-approved disinfectant to clean items before and after use.
    5. Provide a place for employees and customers to wash hands with soap and water, or provide alcohol-based hand sanitizers containing at least 60% alcohol.
    6. Provide alcohol-based hand sanitizers with at least 60% alcohol so that workers can frequently sanitize their hands—and share best hygiene practices to employees on a regular basis, including washing hands often with soap and water for at least 20 seconds and practicing respiratory etiquette protocols.

      Physical Distancing Best Practices

      1. Establish practices for physical distancing between co-workers and between members of the public. 
      2. Provide clear communication for physical distancing in areas where individuals may congregate, especially at entrances, in seating areas, and in check-out lines.
      3. Limit the occupancy of physical spaces to ensure that adequate physical distancing may be maintained.
      4. Stagger workstations to ensure six feet of separation between co-workers and between members of the public.
      5. Employees and customers will utilize face coverings.
      6. Limit non-essential, in-person, work-related gatherings.  

      Workplace Best Practices 

      1. Employees should also self-monitor their symptoms by self-taking of temperature to check for fever and utilizing the questions provided in the VDH Interim Guidance for COVID -19 Daily Screening of Employees before reporting to work. Employers can consider measuring temperature and assessing symptoms of employees prior to starting work/before each shift. CDC considers a person to have a fever when he or she has a measured temperature of 100.4° F (38° C) or greater, feels warm to the touch, or gives a history of feeling feverish.
      2. Instruct employees who are sick to stay at home and not report to work. If an employee becomes ill or presents signs of illness, follow CDC What to Do if You Are Sick guidance.
      3. Develop or adopt flexible sick leave policies to ensure that sick employees do not report to work. Policies should allow employees to stay home if they are sick with COVID-19, if they need to self-quarantine due to exposure, and if they need to care for a sick family member. Employers should recommend that employees follow CDC guidance on If You Are Sick or Caring For Someone.
      4. Some employees are at higher risk for severe illness from COVID-19. These vulnerable employees include individuals over age 65 and those with underlying medical conditions. Vulnerable employees should be encouraged to self-identify and employers should take particular care to reduce their risk of exposure, while making sure to be compliant with relevant.
      5. Limit the number of employees in break rooms and stagger breaks to discourage gatherings.
      6. Use messaging boards or digital messaging for pre-shift meeting information.